How do I sign-up for an account?
- You can sign up for our services by giving us a call at 1-833-572-836 or signing up online. We serve all businesses that make payments, from restaurants to insurance companies and subscription platforms to property managers.
How do you ensure identity security?
- At Pateno, payment protection and identity verification are two of our top priorities. Our verification system is backed by AI and machine learning, which means verification accuracy and efficiency increases with each new customer.
What is Pre-Authorized Debit (PAD)?
- A PAD is a withdrawal from a customer’s bank account, which has been pre-authorized by the account holder. PADs are often used as a convenient way for a business to collect payment from a customer on a one-time or recurring basis.
What is an Interac Request Money transaction?
- An Interac Request Money transaction is a fast, secure and convenient way to collect money from anyone in Canada. To send an Interac Request Money transaction, all you need is the email address or mobile phone number of the person that you are requesting money from. The recipient receives notification that the transfer has been received, they accept the transfer and funds are deposited real-time into your account.
Where can prepaid cards be used?
- Clients and other stakeholders can use prepaid cards anywhere debit and credit card payments are accepted.
What information do you need for a VIsa Direct transaction?
- All you need is the recipient’s 16-digit Visa card number, name and address. Funds are typically received within 48 hours of the transfer.
What if I need additional services?
- In addition to our off-the-shelf products, we also offer bespoke development services. Custom development enables you to access all the features you need while avoiding the clutter and confusion of excess services.